1. Full refund within 7 days. A student may cancel within 7 calendar days of enrollment and receive a 100% refund of tuition, unless the student has already completed the course or received a certificate of completion.
2. After 7 days, before completion. After 7 calendar days and before completion, a student who has completed less than 50% of the course hours receives a 50% refund. A student who has completed 50% or more of the course hours is not eligible for a refund.
3. No refund after completion. No refund is available once the student has completed the course or a certificate of completion has been issued.
4. Course not available. If the provider cancels the course, or cannot deliver it for reasons within the provider's control, the student receives a 100% refund.
5. How to request a refund. Students request a refund by email to [email protected]. Approved refunds are issued to the original form of payment within 30 calendar days of the request.
6. Records. All tuition collected and refunded is recorded in an audit trail (bank statements, ledgers, receipts) under 10 CCR § 2188.4(f). Provider records are kept for five years under 10 CCR § 2188.4(e).
- Version:
- 2026-11-02
- Policy fingerprint (SHA-256):
- c97486720a56c7928db158d6d46a91a282cfe52da75632871a56bcce4bdab89e