1. Logging in. Log in at insurancelicensed.com with the email address and password you created at enrollment. Do not share your login. The course is for the enrolled student only.
2. Time allowed. You have 180 calendar days from enrollment to complete the course. Your deadline and the days remaining appear on your dashboard.
3. Minimum time. The course is 12 credit hours. You cannot finish in less than 12 hours of active study. Only time you actively spend in the course is counted.
4. Inactivity. You will be logged out after 20 minutes of inactivity. Log back in to continue where you left off.
5. Identity checks. When you enter the course, and at intervals during it, you will be asked personal questions that only you would know. You must answer correctly to continue.
6. Review questions. Every section ends with multiple-choice review questions. You must answer all of them before you can go on to the next section. If an answer is wrong, you will be shown the correct answer with an explanation. You can go back and review any section at any time.
7. Final examination. The final exam opens after you finish all course content and review questions. It has at least 36 multiple-choice questions and a 90-minute time limit. The passing score is 70%. You have 3 attempts, and each retake uses different questions. Exams are not returned.
8. Questions about course content. Use "Ask the instructor" in the course, or email the instructor/subject matter expert, Alan Wen, at [email protected]. Content questions are answered within one business day, not counting state holidays. Questions sent on a weekend are answered by close of business the following Monday.
9. Completion. You have completed the course when you have finished 100% of the course time and review questions, passed all identity checks and the final exam, and signed the electronic completion affidavit. Your completion date is the date you meet all of these requirements.
10. Certificate and reporting. Your certificate of completion will be on your dashboard. We report your completion to the California Department of Insurance within 10 business days. Under Insurance Code § 1749, a prelicensing certificate expires three (3) years after the completion date. Keep your certificate for five (5) years.
11. Refunds. The Refund Policy is shown before enrollment, is copied in your enrollment email and is on your dashboard.
12. Warning. Submitting a false or fraudulent certificate of completion to the Commissioner may subject any application for an insurance license to denial, and any issued license to suspension or revocation.
- Version:
- 2026-11-02
- Policy fingerprint (SHA-256):
- d92b8c60c9765e7b59c09990feb54c392c887351aea271e0a6bc8bf34f5a587b